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Energy is the prime mover of development cutting across industrialisation, manufacturing and residential consumption. Recently, Kenya, being ranked high among the most developed countries in Africa, has mapped way for embracement of renewable energy technology with increasing debate on sustainable development and environmental issues associated with fossil fuels, as the prime energy sources.
Generally, Kenya is making efforts to Scale - Up renewable energy programs via construction of stand-alone solutions as well as various types of mini - grids. However, a common problem cutting across all these consumers is quick failure of such projects with very little access to technical solutions or none at all. Substantial developments in solar energy in Kenya, as one of the renewable energy sources, has been mainly challenged by lack of effective capacity building and poor technical support. This cuts across both domestic systems as well as the most rising aspect of small and medium sized minigrids.
This paper aims at investigating the leading role of access to viable technical support services in mitigating solar energy adoption challenges. The paper focuses on challenges faced by small and medium sized consumers in search for technical advice and support prior to purchase, during installation and after purchase and installation stages. The research conducted survey via questionnaries, analyzed data obtained, identified technical support factors in order of priority and gives adaptable recommendation for the state in ensuring that solar projects are sustainable and that customers find value for their money.
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