Strategic Regulatory Compliance and Service Delivery in Uganda’s State-owned Energy Sector: A Case Study of Uganda Electricity Distribution Company Limited
Joseph Bazookire Bugutu
Kampala International University, Western Campus, Uganda.
Tom Ongesa Nyamboga
*
Kampala International University, Western Campus, Uganda.
*Author to whom correspondence should be addressed.
Abstract
This study explored the influence of strategic regulatory compliance on service delivery within state-owned energy corporations, with a specific focus on Uganda Electricity Distribution Company Limited (UEDCL). Grounded in The Institutional Theory, the research examined how stakeholder participation contributes to service efficiency. A quantitative research approach was employed, integrating cross sectional and descriptive research designs. The study targeted 678 participants, including board members, UEDCL employees, and private sector stakeholders in the energy industry. A combination of stratified and simple random sampling techniques was used to select a sample of 251 respondents. Data collection was conducted using structured questionnaires, and analysis was carried out through descriptive statistics and inferential techniques. The correlation analysis revealed a positive relationship between regulatory compliance and service delivery (r = 0.336, p < 0.01). Regression analysis further confirmed a significant relationship between regulatory compliance and service delivery (β = 0.312, t = 3.594, p = 0.000, p < 0.05), highlighting the critical role of regulatory compliance in enhancing service efficiency. These findings offer empirical insights into regulatory compliance within Uganda’s energy sector, providing a basis for strengthening governance and operational effectiveness in state-owned enterprises.
Keywords: Regulatory compliance, service delivery, state-owned energy corporation, electricity distribution company limited